Shipping policy

Due to the COVID-19 health crisis, our couriers moved to ZERO contact deliveries. This means all deliveries will be send out with ATL (Authority to Leave). The Driver will the package in a safe place and a photo will be taken of the item at the door.

We apologies for any inconvenience this may cause. Please stay safe and healthy. The team at Korean Foods P/L are here to help you!

1. EXPRESS POST

We use Australia Post as our trusted delivery services to deliver Australia wide and we prefer using the express service to keep good quality of kimchi because of delivery time. Also, we do not add any preservatives inside kimchi , which mean our kimchi is fermented well.

1_1. SHIPPING FEE

For orders, our system smartly fetches real time fee from these couriers based on your shipping location and total weight of your order. You will see the shipping fee calculated at Check Out page.

Note* We add an ice pack to keep products temperature so it will be charged for this weight.

For accurate shipping cost please add to shopping cart and enter your delivery details at check out for calculated shipping fee.

1_2. TRACKING

Once your order is packed, we will send you an email with tracking number and a link to one of the following couriers. If your order goes with our In-house Delivery, there will not be a tracking number sent to you.

Australia Express Post

https://auspost.com.au/

1_3. DELIVERY TIME

- For VIC: all order will takes 1~3 days.

- For another state (NSW, QLD, SA, WA, TAS, NT, ACT): 3~5 days.

*NOTE

ALL EXPRESS POST WILL BE SENT ONLY MONDAY OR TUESDAY.

- If you order from Tuesday afternoon ~ Friday, you will get your order next week.

We are based in Melbourne and we deliver Australia Wide - No matter where you are!
2. CLICK & COLLECT

We offer free pick up at our warehouse at 11 Terracotta Drive, Blackburn, Vic 3130 during business hours Monday - Friday 10am - 4.30pm.

All orders need to be placed on online.

When your order’s ready to collect we’ll send you an email. Only go to the store once you receive this ‘Ready to collect’ notification.

3. LOCAL DELIVERY

We offer delivery with our own Drivers for local Delivery areas* and Cold Express. The Shipping fee will be displayed at check-out page.

Available post code and Regions with Shipping cost:

METRO

$7.50

Free (order $50 or over)

3000,3002,3003,3004,3005,3006,3008,3010,3011,3012,3013,3015,3016,3018,3019,3020,3025,3031,3032,3033,

3034,3039,3040,3041,3042,3043,3044,3046,3047,3048,3049,3050,3051,3052,3053,3054,3055,3056,3057,3058,

3060,3061,3062,3065,3066,3067,3068,3070,3071,3072,3073,3074,3075,3076,3078,3079,3081,3082,3083,3084,

3085,3086,3087,3088,3089,3090,3091,3093,3094,3095,3096,3097,3099,3101,3102,3103,3104,3105,3106,3107,

3108,3109,3111,3113,3114,3115,3116,3121,3122,3123,3124,3125,3126,3127,3128,3129,3130,3131,3132,3133,

3134,3135,3136,3137,3138,3140,3141,3142,3143,3144,3145,3146,3147,3148,3149,3150,3151,3152,3153,3154,

3155,3156,3158,3159,3160,3161,3162,3163,3165,3166,3167,3168,3169,3170,3171,3172,3173,3174,3175,3177,

3178,3179,3180,3181,3182,3183,3184,3185,3186,3187,3188,3189,3190,3191,3192,3193,3194,3195,3196,3197,

3202,3204,3205,3206,3207,3750,3752,3754,3755,3759,3760,3761,3765,3766,3767,3770,3775,3782,3785,3786,

3787,3788,3789,3791,3792,3793,3795,3796,3800,3802,3803,3804,3805,3806,3975,3976,3977,8008,8012

30~50km

$20

3335,3336,3338,3427,3428,3429,3430, ,3756,3757,3763 , 3775,3777,3781,3782,3783,3785,3786,3807,3808,3809,3810,3812,3910,3911,3912,3913,3930,3931,3933,3977,

3978,3980

50~70km

$27.5

2581, 2586, 2588, 2590, 2594, 2600, 2607, 2617, 2620, 2621, 2632, 2642, 2644, 2648, 2649, 2651, 2653, 2655, 2656, 2658, 2660, 2661, 2663, 2680, 2700, 2701, 2705, 2710, 2711, 2712, 2713, 2715, 2716, 2717, 2720, 2722, 2727, 2729, 2730, 3272, 3284, 3289, 3311, 3315, 3318, 3373, 3381, 3395, 3396, 3414, 3418, 3419, 3424, 3490, 3496, 3498, 3500, 3505, 3517, 3518, 3527, 3529, 3533, 3549, 3649, 3662, 3691, 3700, 3701, 3707, 3713, 3885, 3888, 3890, 3892, 3896, 3898, 5290, 2582, 2650, 2652, 3285, 3305

NOTE: *The local Delivery areas is classified by our shipping matrix.

**FROZEN & CHILLED products only available for delivery within Melbourne Metro Areas

Weekly Delivery Schedule as below table:

	MONDAY	WEDNESDAY	THURSDAY	FRIDAY
30km	V	V	V	V
30~50km				V
50~70km			V